Privacy Policy

Wild Dandelions Services respects your privacy. This statement explains what information we collect, how we use it, and how we protect it.

What information we collect

When you contact us, request help, or submit a form, we may collect information such as:

Your name and contact details
General information about your situation and what support you’re seeking
Referral source (how you heard about us)
Communication preferences (email, phone, text—if you opt in)

Please do not send sensitive documents through the website unless we specifically request them.
After a clarity call, we may ask for certain records or forms using appropriate, secure methods.

How we use your information

We use your information to:

Respond to your request and schedule a clarity call
Understand your needs and determine appropriate next steps
Coordinate services when you choose to move forward
Communicate with you in the way you requested (email/phone/text)

We do not sell your personal information.

Sharing information (consent-based)

We do not share private information with schools, agencies, employers, or providers without your permission.

If coordination is needed, we will ask you to sign a Release of Information or other consent form so we can communicate appropriately.

Minors and sensitive information

We often work with minors and vulnerable individuals. We take extra care to protect privacy and follow safeguarding practices. We use HIPAA-informed best practices and FERPA-aware procedures when handling education and health-related information, as applicable.

How we protect information

We use reasonable safeguards to protect information, which may include:

Limited, role-based access for authorized staff/contractors
Secure storage of digital files and records
Confidential handling of paper documents when required
Policies and training for confidentiality and ethical conduct

Texting/SMS (optional)

If you opt in to text messages, we may send appointment reminders and time-sensitive updates. You can opt out at any time by telling us in writing or replying STOP (if applicable to your messaging setup).

Donations

Online donations are processed through our donation platform (Zeffy). Donation details are handled through that platform’s systems and policies. We may use donor contact information to send receipts, acknowledgments, and impact updates (you can opt out of non-essential emails at any time).

External links

Our website may link to other sites (schools, agencies, resources). We are not responsible for the privacy practices of external websites.

Updates to this statement

We may update this Privacy Statement from time to time. The most recent version will always be posted on our website.

Questions?
Email:info@wilddadeliopns.org